How do you react to data from your manufacturing plant?
A part of my job that I really enjoy is seeing the reaction of customers seeing their first live data come in. There’s usually an immediate comment like, 'why is that not running?' They may get on the phone and ask someone to explain what's going on. It’s a natural reaction, you get excited about the new possibilities.
But if picking up the phone and asking (or ordering) people around is your main strategy, you’re an over-reactor.
For every over-reactor, there’s going to be an under-reactor too. Despite months or years of data that’s telling a very clear story, they seem un-moved. There’s no reaction.
Or perhaps you’ll identify with the pattern of the flip flop person. Months of inaction followed by a frustrated flurry of over-reaction. “The boss in on the war-path”.
This blog article will introduce a tool that will help anyone develop more consistent and appropriate reactions to data. An essentially skill for data-driven managers and evidence-based leaders.